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Privacy Policy

Last Updated: January 28, 2026

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Cliffside Games (“we,” “our,” or “us”) operates this virtual reality game (Fracture”) on Meta Quest platforms.

This Privacy Policy explains how information is collected, used, and shared when you use the Game. This policy applies only to information collected through the Game and related support communications.


1. Data Controller

Cliffside Games acts as the data controller for Developer User Data processed through the Game, except where Meta Platforms, Inc. acts as an independent controller under its own privacy policies.

Developer User Data is collected and processed only as necessary to provide the Game’s functionality and to comply with platform, legal, and security requirements.

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2. Children
Fracture is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that personal information has been provided by a child under 13, we will delete it. Parents or guardians may submit a request using the contact method below in section 12.
Gameplay for users identified by Meta as under 13 may be restricted by the platform.

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2.5 Definitions 

For purposes of this Privacy Policy:

  • “User Data” means data relating to an identified or identifiable user of the Game, including platform-generated identifiers, gameplay data, online interaction data, and device information.

  • “Developer User Data” means User Data accessed, collected, or processed by Cliffside Games through the Game and Meta Quest platform services, as defined by Meta’s Developer Data Use Policy.

Cliffside Games collects and processes Developer User Data solely to operate, maintain, and improve the Game, and in accordance with this Privacy Policy and Meta’s Developer Data Use Policy.
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3. Information We Collect

This information may include User Data and Developer User Data as defined by Meta’s Developer Data Use Policy.
 

Information You Provide

You are not required to provide personal information to play the Game.

If you contact us through our support or privacy request form, you may voluntarily provide information such as:

  • A contact email address

  • The contents of your message or request

Automatically Collected Information

When you use the Game, certain information is collected automatically, including:

  • Device type and operating system

  • Game version and build number

  • Gameplay activity and session data

  • Crash reports and performance diagnostics

This information is collected through platform and service providers, including:

  • Meta Quest platform services

  • Unity Analytics

  • PlayFab

  • Normcore

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4. Multiplayer and Online Features

The Game includes online multiplayer functionality.

During multiplayer gameplay:

  • Player actions, position, and game state are transmitted between players

  • Platform-generated user identifiers may be used for matchmaking and session management

  • We do not display real-world personal information to other players

 
5. Voice Chat

The Game includes real-time voice communication between players.

  • Voice data is transmitted live to other players

  • Voice data is not recorded or stored by us

  • Voice communication is used solely for real-time gameplay interaction

 
6. How We Use Information

Information collected is used to:

  • Operate and maintain the Game

  • Enable multiplayer and voice features

  • Improve gameplay, stability, and performance

  • Diagnose bugs and crashes

  • Respond to support and privacy requests

  • Comply with platform and legal requirements

We do not sell personal information.

 
7. Sharing of Information

We share limited information only as necessary to operate the Game with the following third parties:

  • Meta Platforms, Inc. – platform functionality and compliance

  • Unity Technologies – analytics and diagnostics

  • PlayFab – backend services and data storage

  • Normcore – real-time multiplayer networking

These third parties process information in accordance with their own privacy policies.

 
8. Data Retention

Information is retained only for as long as necessary to:

  • Operate and improve the Game

  • Comply with legal or platform obligations

Voice data is not retained.

 
9. Data Security

We use reasonable technical and organizational measures, including third-party service providers with industry-standard security practices, to protect information. However, no method of transmission or storage is completely secure.​

 
10. Your Rights

You may have the right to:

  • Request access to your information

  • Request deletion of your information

  • Object to certain processing activities

Requests may be submitted using the contact method below in section 12.

Certain data requests may also be managed through Meta Quest platform privacy controls, where applicable.

 
11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

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12. Contact Us

For questions or requests related to this Privacy Policy or your data, please contact us using the following form:

Support & Privacy Request Form

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Developer: Cliffside Games

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